Carré Neige insurance

For peace of mind, take out Carré Neige insurance!

Since our clients are not covered by the ESF’s insurance, we strongly recommend purchasing "Carré Neige".

ESF de Saint-Sorlin advises you to take out Carré Neige insurance so that you can benefit from all of the insurance and assistance guarantees that you might need if you have an accident during your holiday.

With the Carré Neige, during your stay you will benefit from the expertise of the best professionals in the business and will have access to a complete range of services, ranging from on-piste first aid to the refund of medical costs and even ambulance transport.

You will be protecting both yourself and your family while limiting any costs that might be incurred, which can be very high in the mountain environment.

So, for peace of mind while skiing, get the Carré Neige.

What happens if I have an accident?

Carré Neige covers your costs if you have to be rescued or searched for by professionals, or if they administer first aid.

Benefits of the Carré Neige:  
  • Rescue and evacuation 
  • Refund of lift passes and skiing lessons 
  • Additional guarantees: refund of medical, pharmaceutical and hospitalisation costs that are not covered by social security; legal recourse and defence cover; ski equipment cover
  • Repatriation 
Refund of skiing lessons*: 
  • In the event of an accident suffered by the insured party, rendering them unable to ski 
  • In the event of illness 
  • n the event that the insured party and their family are forced to return home early 
  • In the event of the repatriation of the injured party, who is covered by Carré Neige insurance 
  • In the event that the ski lifts are stopped for more than 5 consecutive hours 
  • For one parent covered by Carré Neige insurance who must look after an injured child also covered by Carré Neige insurance 
  • In the event that the ski lifts are closed due to bad weather for a duration of more than 1 day and over more than 80 % of the full ski area.
*see the full conditions at

What if I need to be repatriated?
  • When travelling further than 150 km, if your state of health so requires, you can ask to be repatriated by calling Europ Assistance on: +33 (0)1 41 85 85 96.
  • When travelling less than 150 km and on the day of the accident: in order to request payment or refund of costs, please contact Carré Neige on +33 (0)4 79 07 36 11 or +33 (0)4 79 07 36 12 

How do I get a refund for my skiing lessons?
Within 8 days you must fill out an accident report, which is available on the Carré Neige website or at Carré Neige sales points, and send it to the following address, along with the additional documents requested
  • DIOT Montagne - Assurances Carré Neige - BP 19 - 73 704 Bourg Saint Maurice Cedex, FRANCE
Please enclose the following documents with your report :
  • Your lift pass (and/or the receipt for the purchase of your lift pass and Carré Neige). 
  • Your original medical certificate, signed by a doctor and stating the nature of your injuries and whether you are able or unable to ski. 
How do I track the progress of my refund?
Once your accident report has been received, we will send you a reference number for your case. Using this number, you will be able to track the progress of your refund in real time via the website.